Usage Agreement

Introduction

• All products displayed on the “Souq No1” platform are subject to the requirements and specifications of their local or international producers or distributors, and “Souq No1” shall not be liable for manufacturing, warehousing, transportation or shipping operations.
• Other than the guarantee provided by the Supplier/Seller, if any, “Souq No1” does not provide any liability or guarantee for any of the products provided through the platform and the user understands the nature of these contracts and effects thereof.
• “Souq No1” aims, through the website and applications, to create a distinguished customer journey with online shopping; therefore, We have written down the terms and conditions related to the stations of this journey as follows:

Our Terminology:

• User/Customer/“You” means the person who orders goods and commodities from “Souq No1 ” Application, who shall have legal capacity to do this process.
• “Home Page” means the main page of the application/website, which shows the headings and sections of the application/website and brands that We facilitate its display to the user.
• “Sections” means main and sub-categories that we have on the Application.
• “Account” means the user’s details and history of shopping, which is created after registration for shopping through “Souq No1” Applications.
• “Commercial Price” means prices of items that supplier/owner of commodity wants to sell with, and is displayed in “Souq No1” platform and applications and includes additional expenses (taxes, new expenses ...), other than delivery costs.
• “Cashback” means the amount that a customer of “Souq No1 ” collects in his/her e-wallets in the customer’s account on the Application. Customers can use the cashback balance in his/her e-wallet to pay for their purchases at any time by choosing to pay using this balance instead of cash or credit card.

Our Conditions:

A. Access:

• The Application may stop working for some time in cases of periodic or emergency maintenance or for compelling reasons beyond our control.
• Errors and malfunctions shall be fixed periodically according to the capabilities available to “Souq No1”.
• By using our online platforms, the customer is fully aware that this use is within his/her responsibility for the contractual actions that he/she enters into and that he/she uses “Souq No1” for a legitimate objective.
• Customers shall solely be responsible for consequences of sharing his/her username and password in “Souq No1” application/website, e-mail or access code sent by Souq No1 with any person, establishment or entity.
• Users may not use or exploit any vulnerability or software errors to affect Souq No1 service or obtain a benefit not provided explicitly, and user shall compensate Souq No1 if he/she did so.
• “Souq No1 ” may refuse to deal with a customer if he/she threatened or committed any physical or verbal violence towards any of the customer service or delivery personnel or any person concerned with dealing with the platform.

B. Content:

• Without commitment to time, type or quantity, “Souq No1 ” shall update the content of its platforms periodically.
• Customer shall solely note the update date, if any, knowing that there might be errors or omission.
• We may update the application/website from time to time, and may change the content at any time. However, please note that any content on the application/website may be out of date.
• Intellectual property rights and all rights, available on the application/website or any part thereof, whether by “Souq No1”, user or any third party, such as your preferences is a property of “Souq No1 ”.
• The user is aware of the legal liability if he/she uses any data belonging to “Souq No1 ” without written permission, and shall, accordingly, be subject to penalties imposed by “Souq No1 ”.
• In case there is a law or legislation that prevents “Souq No1 ” from having any rights or data automatically generated from the use of the website/application, the customer agrees to grant “Souq No1 ” all the powers within the limits permitted by law to collect, use and share such data.
• Users shall be responsible for protecting his/her personal data and using the necessary Souq No1 and sufficient protection software for that effect.

C. Amendment:

• From time to time, we will make changes or amendments related to this policy, and we shall inform the user of the same within acceptable limits of applicable laws.

D. Purchase Conditions: below purchase conditions shall be applied if the user initiates the transaction via the website/application:

• User shall be legally qualified to make the purchase.
• User shall possess the tools necessaire to Souq No1 to pay the price directly or through cards and e-wallets acceptable to “Souq No1 ”, and the fees it charges for types of cash or e- payments.
• User shall treat login data with utmost confidentiality as he/she is responsible for them as soon as the account belonging to such data is used by him, any person, entity or facility that was able to access it through the account’s login data.
• If the user become slightly convinced that his/her data is no longer secure enough, or if user thinks that another person may know or is using his/her data to access the account in “Souq No1 ”, user shall contact us immediately.
• The user agrees to waive his/her right to access his/her account in “Souq No1 ” if the latter suspends that account due to suspicion of any fraudulent activity, when there is a misuse of the services or for any reason that “Souq No1 ” believes is objectively appropriate to cancel or suspend the account.
• Receiving notification for your order without reference to confirmation by “Souq No1 ” shall not be considered a legal and sharia effective acceptance, and “Souq No1 ” may cancel the order whenever it deems it objectively appropriate.
• Some goods / commodities / services may require additional terms to be indicated separately.

Regarding price:

• The price of the specific commodity/product that the customer ordered shall be the price shown on the website/application at the time the user places or modifies the purchase order.
• Souq No1 team makes every effort to provide the best service possible, but errors may occur while providing information on products and prices by “Souq No1 ” application/website. We can only confirm the product price after placing the order.
• In case a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, We will have the right, at our sole discretion, to contact the customer for the purpose of instruction or canceling your purchase order and notifying the customer of this cancellation.
• In all cases, “Souq No1 ” may modify prices and inform the customer of any modifications.
• If “Souq No1 ” application/website accepts your purchase order, the same value will be deducted from your credit / Debit card account and “Souq No1 ” shall notify the customer by e-mail or SMS, and the customer will be obligated to pay in cash on delivery if the customer chooses so or when We are not able to debit the card.
• “Souq No1 ” may process the payment with a credit/debit card before sending the product the customer ordered in case not submitting Cash on delivery payment.
• In all cases, if We have to cancel the purchase order after processing the payments, the mentioned amount shall be refunded to your credit/debit card account, or a debit balance may be provided to be credited to your wallet or account on the website/application.
• The user agrees that prices and product availability are subject to change without any prior notice. Furthermore, product description/performance is based on the catalog and documentation printed by the suppliers/agent.
• The written description provided on each product does not belong to “Souq No1 ” and is subject to change without prior notice.
• In addition to the price, payment of delivery or collection fees may also be required.

Regarding acceptance of the purchase order:

• According to our sole decision, Souq No1 reserves the right to refuse or cancel any purchase order for any reason whatsoever.
• Purchases are sometimes or always restricted by certain restrictions:
  • Restrictions of quantities available for purchase.
  • Restrictions of inaccuracy or errors in product information or pricing.
  • Issues identified by Souq No1 ’s Credit and Fraud Department.
  • Any other restrictions as We may define as needed and according to our sole discretion.
• These are some of the cases that may lead to order cancellation.
• More information may be requested before accepting any purchase order.
• We will contact the customer if his/her order is canceled completely or in part, or if additional information is required to accept your order.
• If your order is canceled after deducting the amount from your credit/debit card, the mentioned amount shall be refunded to your wallet at “Souq No1 ” platform, and if the customer wishes to transfer the amount to the credit card account, the customer shall inform “Souq No1 ” of the amounts required to be transferred, and this notification shall be customer’s responsibility, without any liability for “Souq No1 ”.
• The user shall be responsible for ensuring the validity of the credit/debit card when executing the refund.

Regarding non-receipt of order:

• If there is no person authorized to receive the order at the location specified by the user, the driver shall wait no longer than 10 minutes before leaving the specified location.
• The driver shall communicate with the user by calling the registered mobile number only.

Regarding changing the order:

• “Souq No1” shall have the right not to accept change and cancellation orders, and in case such orders are accepted, the customer shall have to follow up the order with the technical support team.
• Given how “Souq No1” systems work, if the customer wants to add products to the order the customer placed, he/she can reorder by calling customer service.
• Orders canceled after delivery or partially canceled during delivery shall be subject to cancellation fees determined by “Souq No1”, provided that such cancellation fees may not exceed order value and to be deducted from the amount refunded for delivery and processing.
• The user agrees not to object, and waives his/her right to object, the decision taken by “Souq No1” regarding his/her receipt of orders, and shall accept it as arrived.
• If the user orders items and it turns out that they are not available, he/she can choose to replace them with the nearest item or cancel the item completely.

Regarding the shortage of goods stock:

• Souq No1 ” makes all efforts to ensure the permanent availability of goods, and in case of a shortage or unavailability of products, We will offer the user the option/s to obtain an alternative or similar product/s, or to cancel the product completely and/or replace the product with a different size of the same brand. In all cases, if the price of the alternative product is higher than the price of ordered one, the customer shall pay the difference, and if it is cheaper, the price of the new product shall be charged.
• In case of payment in advance, the difference shall be refunded to the customer.
• “Souq No1 ” reserves the right, at its sole discretion, to set a limit on the quantity of items purchased for each person/entity or for each order.
• The aforementioned restrictions may be imposed on orders placed from the same account, the same credit card, or purchase orders that use the same billing and/or delivery address. “Souq No1 ” shall notify the customer if this is applied.
• “Souq No1 ” may prohibit selling to distributors, retailers or wholesalers or to any party intending to resell products.

Regarding the payment

• Souq N0.01 in Qatar accepting the payment through Cash on Delivery/ Debit Card/ Credit Cards in Qatar only
• Only Users of Qatar operator : Vodafone/ Oreedoo can register in Souq N01

Regarding product expiry:

• We perform our role carefully in selecting goods/products with an appropriate expiry date.
• Please note that fresh products have a limited shelf life.
• If there is any expired item, Souq No1 shall only be responsible to refund the amounts related to such product and receiving it back, so please inform us immediately.

Regarding the use of discount or promotional coupons:

• When the user activates the “Souq No1” coupon, this coupon will be exchanged for the full amount only, which means that the coupon may not be partially used.
• It is allowed to use only one coupon for each purchase, account or for any period specified by “Souq No1”.
• Coupons shall only be used at the time of placing the purchase order.
• Coupons shall be subject to conditions for determining the period, quantity, etc.
• All orders shall be reviewed by the support/customer service team at “Souq No1 ” before execution.
• If certain purchase orders are found to be violating any of the website’s terms and conditions, these purchase orders will be modified accordingly.
• Promotional coupons have no monetary value; rather, they are right of discounting conditional on what “Souq No1 ” specifies when it is announced.

Regarding returns, replacement and complaints:

• When the customer notices that there is a defect in the product upon delivery, he/she has the right to refuse receipt and may request a replacement or a refund, subject to the following:
• It is not possible to replace all perishable goods such as meat, vegetables, etc. The provisions of this clause shall include what “Souq No1 ” specifies as goods covered herein.
• If the order is not shipped within (24 hours), the user may modify or cancel it without fees; but if shipped, the customer will be charged with fees for returning the product, provided that the product is not opened and remains in its original condition.
• For any items that require replacement or return, please contact customer service of “Souq No1 ” website/application as soon as possible.
• If the customer notices apparent damage to the products included in his/her order/s, he/she may refuse to accept it and can file a complaint in its regard to the following email address: support@souq-no1.com, or through the technical support of the website/application.
• With regard to individual products damaged when order contents are transferred, please inform the customer service within 24 hours to recover the paid amounts or obtain a balance in your account with “Souq No1 ”.
• In all cases, please ensure to attach a photo of the damaged product to the complaint request to verify the product’s condition, taking into account not to open the product or its sealed package.
• Acceptance of the complaint by Souq No1 ’s customer service team necessarily means that the cash or credit card refunds shall take 14 business days in its broadest possible sense, especially when a third party is involved, and the period may increase in the event of emergency, public holiday or technical obstacle.
• In all cases of return and replacement, the product shall be in its original packaging. Any product that does not meet these conditions and any conditions specified by “Souq No1” shall not be accepted.

Amendment to the Usage Agreement:

• “Souq No1” may at all times amend the Usage Agreement without any prior notice.
• The most recent version of the Usage Agreement can be accessed on the website and application specified pages at any time.
• If the amendments to the terms and conditions are not acceptable to the user, please stop using our online platforms immediately.
• Customer's use of “Souq No1” services through the website/application means his/her agreement and commitment to the provisions of Usage Agreement and any other agreement to be later issued by “Souq No1 ”.

Agreement

• In order to become a member of the Souq No. 01 platform on the network, you must first fill out the registration form, then agree and pledge to abide by the provisions of the Souq No. 01 User Agreement, and when filling out and approving the registration form or obtaining any services or ordering a meal using the site; you hereby agree to abide by the Souq No.01

User Agreement

• You are responsible for making all necessary arrangements for you to access the site on the network, and you are also responsible for ensuring that all persons who access the site through your internet connection are aware of the terms of this Platform, and abide by them. When viewing, browsing, using or entering the site or submitting any content or materials to the platform, you agree to these terms of use as a binding legal agreement between you and Souq No. 01 without limitation or condition. The term "you" will refer to any person or entity who views, uses, accesses or browses the platform or submits any content or materials to the platform. If you do not agree to Use at any time and without prior notice, and you agree that each visit you make to the platform will be subject to the Terms of Use in effect at that time, and that continued use of the platform or after modifications to these Terms of Use confirms that you have read, accepted and agreed to be bound by such modifications.
• These terms and conditions apply to Souq No. 01 and all its applications on iPhone, iPad, Android and phone devices connected to the Internet.
• The content on the platform (Souq No. 01 Content) and the trademarks, service marks and logos included in these terms (Marks) are owned by Souq n0.01 licensed to Souq No. 01 and are subject to copyright and other intellectual property rights in the State of Qatar. Souq No. 01 Content includes, without limitation, all underlying software content, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All graphics, logos, designs, page headers, icons, scripts and service names of Souq No. 01 are registered trademarks, common law trademarks or trade dress of Souq No. 01 in the State of Qatar. Souq No. 01 trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated or used, in whole or in part, without the prior written permission of Souq No. 01. The Souq No. 01 content on the platform is provided to you “as is” for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any other purposes whatsoever, without the prior written permission of the respective owners. Systematic retrieval of data or other content from the platform or to create or compile, directly or indirectly, a collection, compilation, database or directory without the written permission of Souq No. 01 is prohibited.

License

• As you are eligible to use the platform, you are granted a limited license to access and use the platform and Souq No. 01 Content and to download or print a copy of any portion of the Souq No. 01 Content to which you have properly gained access solely for your personal, non-commercial use. Souq No. 01 reserves all rights not expressly granted to you in and to the platform and Souq No. 01 Content and Marks. If you download or print a copy of Souq No. 01 Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security features of the platform or features that prevent or restrict use or copying of any Souq No. 01 Content or enforce restrictions on use of the platform or Souq No. 01 Content

Restrictions on Non-Personal and Non-Commercial Use

• You agree that the consequences of commercial use or republication of content or information from the platform without the Company’s permission may be severe and incalculable, such that monetary compensation may not be adequate or appropriate, and that Souq No. 01 shall be entitled to take a temporary and permanent decision to prohibit such use prevent or restrict the use or copying of any of the Souq No.01 Content or enforce restrictions on the use of the platform or the Souq No.01 Content
• You agree that the consequences of commercial use or republication of content or information from the platform without the Company’s permission may be severe and incalculable, such that monetary compensation may not be adequate or appropriate, and that Souq No.01 shall be entitled to take a temporary and permanent decision to prohibit such use

Intellectual Property Rights

• The content on the Platform (Souq N0.01 contents ") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to Souq N0.01, and are subject to copyright and other intellectual property rights under state of Qatar.
• Souq N0 01 Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All Souq N0.01 graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of Souq N0.01 in Qatar. Souq N0.01 trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Souq N0.01.
• Souq N0.01 Content on the Platform is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Souq N0.01 is prohibited.
• Provided that you are eligible to use the Platform, you are granted a limited license to access and use the platform and the Souq N0.01 content and to download or print a copy of any portion of the Souq N0.01 content to which you have properly gained access solely for your personal, non-commercial use.
• Souq N0.01 reserves all rights not expressly granted to you in and to the platform and Souq N0.01 Content and Marks. If you download or print a copy of the Souq N0.01 content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the platform or features that prevent or restrict use or copying of any Souq N0.01 content or enforce limitations on use of the platform or the Souq N0.01 content therein.

Governing law & competent

• These platform Terms shall be governed by and construed in accordance with the law of state of Qatar. Disputes arising in connection with these Platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.

Contacting Us

• if you have any questions, or concerns, or complaints regarding this terms, the information we hold about you, or if you wish to exercise your rights, we are encouraging you to contact us using the details below:
• Email: partnersupport@souq-n01.com
• Contact: 0097433325500/ 0097433375500