Privacy Policy

Introduction

• Welcome to Souq No. 01
• Souq Raqm Wahid Trading and Services (“we”, “us”, or “our”) operates the mobile application (hereinafter referred to as the “Service”).
• This Privacy Policy governs your visit to the Souq Raqm Wahid Trading and Services Platform and mobile application, and explains how we collect, protect and disclose information that results from your use of our Service.
• We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
• Our Terms and Conditions (“Terms”) govern all use of our Service and together with this Privacy Policy constitute your agreement with us (“Agreement”).

Definitions

• Service: means the Souq Raqm Wahid Trading and Services LLC website and mobile application operated by Souq Raqm Wahid Trading and Services LLC.
• Personal Data: means data relating to a natural person who can be identified from that data (or from that data and other information we have or are likely to have).
• Data Controller: means a natural or legal person who (either alone or jointly or in association with other persons) determines the purposes for which and how any Personal Data is processed. For the purposes of this Privacy Policy, we are your Data Controller.
• Data Processors (or Service Providers): means any natural or legal person who processes the Data on behalf of the Data Controller. We may use the services of several Service Providers to process your Data more effectively.
• Data Subject: means any natural person who is the subject of Personal Data.
• User: is the individual who uses our Service. A User is the same as a Data Subject, who is the person to whom the Personal Data pertains.

Information Collection and Use

• We collect different types of information for various purposes to provide and improve our Service to you
• Types of Data Collected
• Personal Data
• While you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:Email address,First and last name, Phone number, Address, region, city.

Usage Data

• We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
• When you access the Service using a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Use of Data

• Souq Raqm Wahid Trading & Services LLC uses the collected data for various purposes:
• To provide and maintain our Services;
• To notify you about changes to our Services;
• To allow you to participate in interactive features of our Services when you choose to do so;
• To provide customer support;
• To collect analytics or valuable information so that we can improve our Services;
• To monitor the use of our Services;
• To detect, prevent and address technical issues;
• To fulfil any other purpose for which you provide it;
• To fulfil our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection;
• To provide you with notices about your account or subscription, including expiration and renewal notices, email instructions, etc.
• To provide you with news, special offers and general information about goods, services and events we offer that are similar to those you have already purchased or enquired about unless you have opted out of receiving such information;
• In any other manner we may describe when you provide the information
• For any other purpose with your consent.

Data Retention

• We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
• We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer periods of time.

Data Transfer

• Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
• Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.
• Souq Raqm Wahid Trading & Services LLC will take this responsibility. All steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and your Personal Data will not be transferred to an organisation or a country unless there are adequate controls in place, including ensuring the security of your data and other personal information.

Data Disclosure

• We may disclose Personal Information that we collect or that you provide to us:
• Data Disclosure for Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
• Commercial Transactions: If we or our affiliates are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

Data Security

• The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
• Your data protection rights under the General Data Protection Regulation (GDPR)
• We aim to take reasonable steps to allow you to correct, amend, delete or restrict the use of your personal data.
• If you would like to know what personal data, we hold about you and if you would like it to be removed from our systems, please email us at partnersupport@souq-n01.com
• In certain circumstances, you have the following data protection rights:
• The right to access, update or delete the information we hold about you;
• The right to rectification. You have the right to have your information corrected if that information is inaccurate or incomplete;
• The right to object. You have the right to object to our processing of your personal data;
• The right to restriction. You have the right to ask us to restrict the processing of your personal information;
• The right to data portability. You have the right to receive a copy of your personal data in a structured, machine-readable and commonly used format;
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
• Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

• We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
• These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to other sites

• Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
• We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

• Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
• We do not knowingly collect personally identifiable information from children under the age of 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a Child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to this Privacy Policy

• We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
• We will notify you via email or a prominent notice on our Service, prior to the change becoming effective, and we will update the “Effective Date” at the top of this Privacy Policy.
• We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contacting Us

• if you have any questions, or concerns, or complaints regarding this terms, the information we hold about you, or if you wish to exercise your rights, we are encouraging you to contact us using the details below:
• Email: partnersupport@souq-n01.com
• Contact: 0097433325500/ 0097433375500